Training
Training for Emergency Communications Professionals
At Impact Dispatch, one of our goals is to help centers and individual dispatchers have access to the best training and training resources. We provide high quality, affordable training courses and classroom training.
Ways to Train
At Impact Dispatch, we offer training that includes real-life scenarios that address common and less common challenges you will face in the Emergency Communications Center. Regardless of whether you work in a large communication center or you work alone in a small dispatch office, we offer courses to ensure you are best able to communicate important information to your officers, firefighters, medics, and other first responders.
Online
Online Courses
Self-paced courses on our Teachable school, built around the calls and challenges dispatchers face.
In Person
Classroom Training
We provide high quality, affordable training courses and classroom training.
For Centers
Training for Your Center
Regardless of whether you work in a large communication center or you work alone in a small dispatch office, we offer courses for you.
Online Course Catalog
Self-paced courses on the Impact Dispatch online school. Created for Dispatchers, by Dispatchers.
- CourseActive ListeningThe Steps to Be An Active Listener
- CourseActive Shooter For DispatchDesigned specifically for 911 professionals who want to strengthen their ability to manage active shooter incidents from the first 911 call through recovery operations.
- CourseAnimal BitesAnimal Bites and Pre-Arrival instructions
- CourseCall Taking & Dispatching DomesticsThe practical application of handling calls involving domestic violence and disturbances.
CourseCallers & Mental IllnessGuidance on dealing with callers who are experiencing a mental health crisis
CourseChild CallersAs 911 dispatchers, you are vital in ensuring children’s safety during emergencies.- CourseCivil vs Criminal Law
- CourseConflict ResolutionNavigating and resolving conflict with others in the workplace
- CourseCustomer Service & Professionalism in DispatchProfessionalism & Working with the public and coworkers
- CourseDocumentationAs we delve into the importance of documentation for 911 dispatchers, we’ll explore how it not only safeguards the integrity of emergency responses but also protects dispatchers and their agencies from potential legal pitfalls. We’ll examine the ways in which meticulous record-keeping enhances the efficiency and effectiveness of dispatch operations, ultimately contributing to better outcomes for those in need of emergency assistance.
- CourseDomestic ViolenceThe facts, figures, and signs of Domestic Violence and our role as dispatchers
- CourseDrugs & Overdoses
CourseEffective Radio CommunicationLearning not just what to say on the radio, but how to say it.- CourseEmpathyWhy is Empathy important?
CourseFoundations of Call TakingAsking the Right Questions & Helping Different Types of Callers- CourseGet the Bird – Helicopter & Air Medical ResponsesMedical Helicopter
- CourseHigh Morale in the Dispatch CenterThe Importance of High Morale in the Communications Center
CourseIntroduction to NCICNCIC and its files- CourseIntroduction to Protection OrdersBasics of Protection Order Types & Processes
- CourseMissing PersonsUnderstanding NCIC and Missing Persons
- CourseNCIC Wanted PersonsUnderstanding NCIC Wanted Persons
- CourseNLETSOverview of the National Law Enforcement Telecommunications system
- CoursePTSD & Dispatch
- CoursePreventing ComplacencyOvercoming slipping into complacency and routine.
- CourseRecognizing Your LiabilityOverview of the liability risks encountered by dispatchers and their centers.
- CourseStrokesUnderstanding Strokes
- EbookThe Active Shooter EBookPurchase this course to access & download a copy of our Active Shooter Training EBook
Course bundleAll Course BundleGet access to all our courses & more for one low price!- Course bundleDomestic Violence & Dispatch BundleHow to dispatch and understanding Domestic Violence and related calls
Additional Training Resources
Looking for additional training resources? Check out some of the other great resources for online and classroom training.
- PowerphoneA Higher Standard in Emergency Call Handling
- PSTC 911America’s #1 training provider for Emergency Communications Professionals.
- 911 TrainerProud Home of 911 Reality Simulators
- Kim TurnerThe next generation of 9-1-1 public safety training and consulting
- Nationwide SAR Initiative (NSI)
- APCO InternationalLeaders in Public Safety Communication
- 360 DispatcherTransforming stress into strength!
- Upgrade 911 TrainingMonthly continuing education and online or in-person training classes.
- 911 Gold Line Training911 Training for Leaders or those aspiring to be….
- The Healthy DispatcherTo empower your comm center with tools to thrive
- NENAThe 9-1-1 Association improves 9-1-1 through research, standards development, training, education, outreach, and advocacy
- Training 9-1-1 HeroesThe mission of Training 9-1-1 Heroes is to ensure EVERY 9-1-1 Telecommunicator has an opportunity for ongoing education
- 911 Training InstituteResilient telecommunicators guided by expertly designed and delivered training can rock their calls, dispatch with excellence and take care of themselves.
- Academy HourWe provide valid, practical, relevant and supportive mental health education which will help law enforcement officers and first responders gain resiliency, longevity, and overall well-being, on and off the job.
- Stress Reduction TrainingThe online Stress Reduction Training is designed specifically for 9-1-1 telecommunicators
Keep Growing
Leadership resources for supervisors and future leaders, and public 911 education for your community.