Impact Dispatch
Training and Support for the People Behind the Call
We provide practical training, professional development, and resources for dispatchers and emergency communications professionals. Our goal is to help you build skills, gain confidence, and make a greater impact in your career and community.
Who We Serve
Impact Dispatch is built for the professionals who keep our communities safe. Whether you work with law enforcement, fire, EMS, game and parks, or a combination of them all, we are here to help you make an impact.
- Dispatchers
- Call Takers
- Telecommunicators
- Communications Specialists
- Supervisors
- Emergency Communications Leaders
Training and Education
Real-World Scenarios. Practical Learning. Lasting Impact.
At Impact Dispatch, we offer training that includes real-life scenarios that address common and less common challenges you will face in the Emergency Communications Center. Choose from online courses, classroom training, and training for your center.
Online Courses
Emergency Communications Courses
Self-paced courses, from Introduction to NCIC to Effective Radio Communication.
Classroom Training
Classroom Training
High quality, affordable training courses and classroom training.
Continuing Education
Professional Development
Additional training resources to keep growing in your career.
Center Wide Training
Training for Your Center
Helping centers and individual dispatchers access the best training and training resources.
Why Impact Dispatch
Created for Dispatchers, by Dispatchers. Our goal is to support dispatchers in the best ways we know how, and as dispatchers we think we have a pretty good idea on how to do that.
Created by Dispatchers
Training and support from people who have worked the console.
Practical and Relevant Training
Real-life scenarios, common and less common.
Continuing Education
Online courses and resources to keep learning.
Affordable Learning
High quality, affordable training courses.
Support Beyond Training
Encouragement, wellness, and community.
Built for Your Discipline
Law enforcement, fire, EMS, and more.
Meet Jennifer
Experience. Training. Leadership.
Jennifer started her career in the 911 industry in 1995 and has served as a TAC and Supervisor throughout her dispatching career since 1997. She continues to train and develop ongoing training for dispatchers, with a special interest in NCIC Training.
Key Areas of Expertise
- 911 communications since 1995
- Police, fire, and EMS
- TAC and Supervisor since 1997
- Training and development
- NCIC training
- Firefighter, EMT-Basic, and Captain
Wellness and Support
You Matter. Your Wellbeing Matters.
We also recognize that this job can take a toll on your health and wellness. Despite how much of a struggle it can be, it is so IMPORTANT that we take care of ourselves first.
Leadership Development
Support for Today’s Leaders and Tomorrow’s.
Center Directors, Managers, Supervisors, Future Leaders: Looking for encouragement and help developing your leadership skills? Leadership is a skill that can start to be developed before you’re ever in a position of authority.
Resource Library
Find the resources you need, all in one place.
Public 911 Education
Help the public understand what 911 is and isn’t for.
Featured Courses
Courses from the Impact Dispatch online school.
