Resource Library
Resources for Emergency Communications Professionals
Find the resources you need, all in one place: training, leadership, wellness, encouragement, and public 911 education.
Downloads
We Are All In This Together (PDF)
A printable to recreate the window display and spread a little love and kindness.
Recognition Nomination Form
Nominate a dispatcher, trainer, supervisor, or manager/director.
Recommended Resources
Training organizations and support services recommended across the Impact Dispatch site.
- PowerphoneA Higher Standard in Emergency Call Handling
- PSTC 911America’s #1 training provider for Emergency Communications Professionals.
- 911 TrainerProud Home of 911 Reality Simulators
- Kim TurnerThe next generation of 9-1-1 public safety training and consulting
- Nationwide SAR Initiative (NSI)
- APCO InternationalLeaders in Public Safety Communication
- 360 DispatcherTransforming stress into strength!
- Upgrade 911 TrainingMonthly continuing education and online or in-person training classes.
- 911 Gold Line Training911 Training for Leaders or those aspiring to be….
- The Healthy DispatcherTo empower your comm center with tools to thrive
- NENAThe 9-1-1 Association improves 9-1-1 through research, standards development, training, education, outreach, and advocacy
- Training 9-1-1 HeroesThe mission of Training 9-1-1 Heroes is to ensure EVERY 9-1-1 Telecommunicator has an opportunity for ongoing education
- 911 Training InstituteResilient telecommunicators guided by expertly designed and delivered training can rock their calls, dispatch with excellence and take care of themselves.
- Academy HourWe provide valid, practical, relevant and supportive mental health education which will help law enforcement officers and first responders gain resiliency, longevity, and overall well-being, on and off the job.
- Stress Reduction TrainingThe online Stress Reduction Training is designed specifically for 9-1-1 telecommunicators
- 911 Recovers LLCProviding confidential wellness and therapy services for public safety via videoconferencing
- BetterHelpAffordable, private online counseling. Anytime, anywhere.
- Suicide Prevention LifelineWe can all help prevent suicide. The Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals.
- Safe Call NowSafe Call Now is a CONFIDENTIAL, comprehensive, 24-hour crisis referral service for all public safety employees, all emergency services personnel and their family members nationwide
- Staying Fit With DispatchThis group serves as a motivational tool for dispatchers who want to learn more about fitness or to find a way to get started!